Remote HIPAA Records & Customer Support Pro

Datavant; Augusta (ME); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a customer service specialist to support telephone inquiries and release of information requests. The role requires professionalism, confidentiality, and accuracy, with a focus on healthcare data access and HIPAA compliance.

You will work Sun-Wed 10pm-9am EST, with some holidays. The position may require remote work with a reliable high-speed internet connection. The base pay range is $15–$18.32 per hour, and Datavant values diversity and equal opportunity.

Qualifications

• Friendly, professional communication and good customer service.
• Experience with multi-line phone system; MS-Office proficiency.
• Data entry, medical records, healthcare, and insurance claims experience.
• Organized and detail-oriented.
• Able to pass HIPAA exam and ROI certification.

Responsibilities

• Answer and conduct business on the phone with excellent customer service.
• Handle release of information calls accurately and timely.
• Respond to inquiries via phone, email, or written correspondence.
• Document calls and resolutions in our software.
• Meet productivity and quality expectations.
• For remote work, provide high-speed internet and a distraction-free environment.

Skills

Customer service

Phone system

MS Office

Data entry

Medical records

HIPAA exam

ROI certification

Attention to detail

Education

High school diploma or equivalent

Job description

Datavant is seeking a customer service specialist to support telephone inquiries and release of information requests. The role requires professionalism, confidentiality, and accuracy, with a focus on healthcare data access and HIPAA compliance.

You will work Sun-Wed 10pm-9am EST, with some holidays. The position may require remote work with a reliable high-speed internet connection. The base pay range is $15–$18.32 per hour, and Datavant values diversity and equal opportunity.