Remote HIPAA Data Support Specialist

Datavant; Dover (DE); Presencial; USD 21.000 - 25.000; Jornada completa

Descripción de la vacante

Datavant is hiring for a customer service role focused on responding to telephone and written inquiries with accuracy and courtesy. The role includes HIPAA compliance tasks, ROI certification requirements, and a 90-day training period, with flexible vaccination policy considerations as per state law.

Regular hours are Mon–Fri, 8:00am–4:30pm PST, and employees must document interactions in our systems, maintain confidentiality, and meet productivity targets while upholding high quality standards.

Formación

• High school diploma or equivalent from an Accredited Institute recognized by the State Dept. of Education.
• Friendly, professional manner of communication and strong customer service skills.
• Experience with a multi-line phone system; MS-Office at intermediate/advanced level; one year experience helpful.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing, and proofreading/editing documents.
• Able to stay organized while working quickly with strong attention to detail.
• Pass annual HIPAA introduction examination.
• Must pass a 90-day ROI Certification course with at least 85%.
• Vaccination requirements may apply; exemptions reviewed case-by-case per state.

Responsabilidades

• Answer and conduct business on the telephone while maintaining excellent customer service.
• Answer release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries received via phone, email or written correspondence.
• Document all calls, inquiries and resolutions in our software systems.
• Follow department and site-specific processes and procedures.
• Meet and maintain productivity and quality assurance expectations.
• Mon-Fri 8:00am-4:30pm PST.
• Maintain confidentiality and professionalism with co-workers and management.
• Communicate openly with others about problems, complaints or incidents.
• Perform work per training and site procedures; attend mandatory training sessions.
• Maintain acceptable attendance and report to work as scheduled.
• Perform other duties as assigned.

Conocimientos

Multi-line phone system

MS-Office

Data Entry

Medical Records

Health Care

Insurance Claims Processing

Proof Reading/Editing of Documents

Educación

High school diploma or equivalent

Descripción del empleo

Datavant is hiring for a customer service role focused on responding to telephone and written inquiries with accuracy and courtesy. The role includes HIPAA compliance tasks, ROI certification requirements, and a 90-day training period, with flexible vaccination policy considerations as per state law.

Regular hours are Mon–Fri, 8:00am–4:30pm PST, and employees must document interactions in our systems, maintain confidentiality, and meet productivity targets while upholding high quality standards.