Remote HIPAA Customer Support Specialist

Datavant; United States; Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a customer service professional to handle information requests via telephone, email and written correspondence. You will document interactions, follow established procedures, and maintain confidentiality while meeting productivity and quality targets.

Qualifications include a high school diploma, strong communication skills, and experience with a multi-line phone system. Prior data-entry or medical records exposure is a plus; remote-friendly with required HIPAA familiarity.

Qualifications

• High school diploma or equivalent.
• Friendly, professional communication. Strong customer service skills.
• Experience with multi-line phone system is required.
• Proficiency in MS-Office; one year experience beneficial.
• Prior experience in Data Entry/Medical Records/Insurance processing is a plus.

Responsibilities

• Answer and conduct business on the telephone with excellent Customer Service.
• Answering release of information related calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries via telephone, email or written correspondence.
• Document all calls and resolutions in the software systems.
• Follow department and site procedures and maintain productivity and quality.
• Maintain confidentiality and professional rapport with colleagues and management.
• Attend mandatory training and maintain attendance as scheduled.

Skills

Phone system

Customer service

Attention to detail

HIPAA compliance

Education

High school diploma or equivalent

Tools

MS-Office

Job description

Datavant is seeking a customer service professional to handle information requests via telephone, email and written correspondence. You will document interactions, follow established procedures, and maintain confidentiality while meeting productivity and quality targets.

Qualifications include a high school diploma, strong communication skills, and experience with a multi-line phone system. Prior data-entry or medical records exposure is a plus; remote-friendly with required HIPAA familiarity.