Remote HIPAA Support Specialist

Datavant; Olympia (WA); A distancia; USD 21.000 - 25.000; Jornada completa

Descripción de la vacante

Datavant is seeking a customer service professional to handle information requests via phone and email, documenting details in our system with accuracy. The role emphasizes confidentiality, adherence to HIPAA requirements, and daily collaboration with a fast-paced team.

The position requires a high school diploma, strong communication, and experience with a multi-line phone system. You will work Mon-Fri 8:00am-4:30pm PST, with potential remote work options and vaccine-related requirements.

Formación

• High school diploma or equivalent from an accredited institute.
• Friendly, professional communication and strong customer service.
• Experience with a multi-line phone system and MS-Office at an intermediate/advanced level.
• Experience in Data Entry, Medical Records, Health Care or Insurance Claims helpful.
• Ability to stay organized and detail-oriented; HIPAA exams required annually.
• Must complete ROI certification course with 85%+; vaccine requirements may apply.

Responsabilidades

• Answer and conduct business on the telephone with excellent customer service.
• Handle release of information calls, inquiries, and documentation promptly.
• Research, resolve, and respond to inquiries via phone, email, or written mail.
• Document calls, inquiries, and resolutions in relevant systems.
• Follow department and site-specific processes and procedures.
• Meet productivity and quality assurance expectations.
• Maintain confidentiality and professional rapport with coworkers and management.
• Adhere to all company policies and attend mandatory trainings.
• Maintain attendance and perform other duties as assigned.

Conocimientos

Multiline phone

Customer service

MS-Office proficiency

Educación

High school diploma or equivalent

Descripción del empleo

Datavant is seeking a customer service professional to handle information requests via phone and email, documenting details in our system with accuracy. The role emphasizes confidentiality, adherence to HIPAA requirements, and daily collaboration with a fast-paced team.

The position requires a high school diploma, strong communication, and experience with a multi-line phone system. You will work Mon-Fri 8:00am-4:30pm PST, with potential remote work options and vaccine-related requirements.