Remote HIPAA Data Support Specialist

Datavant; Boise (ID); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a detail-oriented Customer Service Representative to support healthcare clients via phone, email and written correspondence. You will handle requests, release of information inquiries, and document interactions in our systems, while maintaining HIPAA compliance and high service levels.

Typical schedule is Mon-Fri 8:00am-4:30pm PST with remote work options. Candidates should have a high school diploma, strong communication skills, and experience with a multi-line phone system

Qualifications

• High school diploma or equivalent (accredited)
• Friendly, professional communication
• Experience with multi-line phone system; MS-Office proficiency
• Experience inData Entry/Medical Records/Health Care/Insurance Claims is beneficial
• Strong attention to detail and organization
• Must pass HIPAA annual exam and 90-day ROI certification

Responsibilities

• Answer and conduct business on the telephone with excellent customer service.
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries via telephone, email or written correspondence.
• Document all calls, inquiries and resolutions in the software systems.
• Follow department/site processes and maintain productivity and quality expectations.
• Maintain confidentiality and professional rapport with coworkers and management.
• Mon-Fri 8:00am-4:30pm PST.
• Maintain attendance and report to work as scheduled.

Skills

Customer service

Phone system

MS Office

Data entry

Attention to detail

HIPAA compliance

Communication skills

Education

High school diploma

Job description

Datavant is seeking a detail-oriented Customer Service Representative to support healthcare clients via phone, email and written correspondence. You will handle requests, release of information inquiries, and document interactions in our systems, while maintaining HIPAA compliance and high service levels.

Typical schedule is Mon-Fri 8:00am-4:30pm PST with remote work options. Candidates should have a high school diploma, strong communication skills, and experience with a multi-line phone system