Remote HIPAA Customer Support Specialist

Datavant; Salem (OR); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is a data collaboration platform serving healthcare organizations, with a focus on secure, accessible health data collaboration. The role emphasizes customer service, HIPAA compliance, and accurate handling of information across phone, email, and written inquiries.

You will work a night shift (Sun-Wed 10pm–9am EST) with holiday coverage, maintaining confidentiality and professional communication throughout.

Qualifications

• High school diploma or equivalent from an Accredited Institute recognized by the State Dept. of Education.
• Friendly, professional manner of communication. Good customer service skills.
• Experience with multi-line phone system; Computer proficiency: MS-Office at intermediate/advanced level.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
• Ability to stay organized while working quickly. Strong attention to detail is also required.
• Passing annual HIPAA examination.
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
• Vaccination requirements may apply depending on state and client; exemptions reviewed case-by-case.

Responsibilities

• Answer and conduct business on the telephone while maintaining excellent Customer Service.
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Sun-Wed 10pm-9am EST. Holidays required.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintains a high level of professionalism and good rapport with co-workers and members of management
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Performs work in accordance with the training and direction provided and adheres to facility specific procedures
• Attends mandatory employee in-service meetings and/or training sessions, if so directed
• Maintain an acceptable attendance record and reports to work as scheduled.
• Performs other duties as assigned.

Skills

Customer service

Communication

MS-Office

Phone system

Education

High school diploma

Job description

Datavant is a data collaboration platform serving healthcare organizations, with a focus on secure, accessible health data collaboration. The role emphasizes customer service, HIPAA compliance, and accurate handling of information across phone, email, and written inquiries.

You will work a night shift (Sun-Wed 10pm–9am EST) with holiday coverage, maintaining confidentiality and professional communication throughout.