Remote HIPAA Records Support Specialist (Night Shift)

Datavant; Montpelier (VT); Presencial; USD 21.000 - 25.000; Jornada completa

Descripción de la vacante

Datavant is seeking a detail-oriented customer service representative to handle calls, emails, and written inquiries within a healthcare data environment. You will document interactions in our systems, follow strict HIPAA guidelines, and maintain high productivity while upholding confidentiality.

This role may require health screenings and vaccinations per client requirements, with potential remote work considerations and state-specific policies.

Formación

• High school diploma or equivalent from an accredited institute.
• Experience with multi-line phone systems.
• Proficiency in MS-Office; solid computer skills.
• Experience in data entry, medical records, health care, or insurance claims processing.
• Ability to stay organized with strong attention to detail.
• Must pass annual HIPAA examination.

Responsabilidades

• Answer and conduct business on the telephone with excellent customer service.
• Handle release of information related calls and inquiries.
• Document calls, inquiries and resolutions in our software systems.
• Follow department and site specific processes and procedures.
• Maintain productivity and quality assurance standards.
• Maintain confidentiality and professional rapport with colleagues and members.

Conocimientos

Customer service

Phone system handling

Attention to detail

Organizational skills

Professional communication

Educación

High school diploma or equivalent

Herramientas

MS Office

Descripción del empleo

Datavant is seeking a detail-oriented customer service representative to handle calls, emails, and written inquiries within a healthcare data environment. You will document interactions in our systems, follow strict HIPAA guidelines, and maintain high productivity while upholding confidentiality.

This role may require health screenings and vaccinations per client requirements, with potential remote work considerations and state-specific policies.