Remote Help Desk Technician I: Client Support

slashBlue; Minnesota; Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Employer Sponsored Health Insurance

Paid Time Off

Volunteer Time Off

Annual Training & Development reimbursements

Performance Bonus

Job summary

A technology solutions provider in Minnesota is seeking an entry-level Help Desk Technician L1. This role involves serving as the first point of contact for clients, providing technical assistance via phone and chat. Candidates should possess strong communication skills and problem-solving abilities, with basic knowledge of technology and operating systems. The company offers employer-sponsored health insurance, paid time off, and remote work options.

Qualifications

• Must exhibit patience when dealing with users.
• Ability to troubleshoot and resolve basic client issues.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as first point of contact for clients seeking technical assistance.
• Perform remote troubleshooting through diagnostic techniques.
• Document issues and maintain knowledge database.

Skills

Patience

Communication skills

Problem-solving skills

Organization and time management

Tools

Microsoft Suite

AI tools

Job description

A technology solutions provider in Minnesota is seeking an entry-level Help Desk Technician L1. This role involves serving as the first point of contact for clients, providing technical assistance via phone and chat. Candidates should possess strong communication skills and problem-solving abilities, with basic knowledge of technology and operating systems. The company offers employer-sponsored health insurance, paid time off, and remote work options.