Helpdesk Technician (Level 1) - MSP Support & Troubleshooting

LeadingIT; Woodstock (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

100% company paid health, dental, life, and vision benefits

5% 401k match

Open Door PTO policy

Company provided gear and clothing

Job summary

A leading managed service provider in Woodstock, IL is seeking a Level 1 Helpdesk Technician to serve as the first point of contact for customer technical support. Responsibilities include troubleshooting, documentation, and suggesting process improvements. Ideal candidates will have CompTIA A+ and Net+ certifications, along with a passion for customer service and problem-solving. The position offers a competitive salary ranging from $40,000 to $50,000, along with comprehensive benefits including health and retirement plans.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Perform remote troubleshooting for various technical issues.
• Create and maintain documentation for troubleshooting processes.
• Identify and suggest improvements in existing procedures.

Skills

Technical troubleshooting

Customer service

Problem-solving

Documentation

Positive attitude

Education

CompTIA A+ certification

CompTIA Net+ certification

2+ years MSP experience

Job description

A leading managed service provider in Woodstock, IL is seeking a Level 1 Helpdesk Technician to serve as the first point of contact for customer technical support. Responsibilities include troubleshooting, documentation, and suggesting process improvements. Ideal candidates will have CompTIA A+ and Net+ certifications, along with a passion for customer service and problem-solving. The position offers a competitive salary ranging from $40,000 to $50,000, along with comprehensive benefits including health and retirement plans.