Remote Help Desk Technician I

Golden West; Rapid City (SD); Hybrid; USD 35,000 - 45,000; Full time

Job summary

A telecommunications service provider seeks a Help Desk Technician to provide remote technical support. The role requires strong problem-solving skills and effective communication to troubleshoot issues related to broadband, telephony, and video services. No prior experience is required as the company offers on-the-job training. This position operates in a moderate climate-controlled environment, focusing on quality customer service and support for end-users.

Qualifications

• Ability to work independently and make sound technical decisions.
• Must be organized with attention to detail.
• Ability to communicate effectively with team members and customers.

Responsibilities

• Provide remote technical support to end-users.
• Troubleshoot internet connectivity and service issues.
• Maintain documentation of customer interactions.

Skills

Excellent communication skills

Problem-solving skills

Basic computer and networking knowledge

Ability to multi-task

Excellent Customer Service skills

Job description

A telecommunications service provider seeks a Help Desk Technician to provide remote technical support. The role requires strong problem-solving skills and effective communication to troubleshoot issues related to broadband, telephony, and video services. No prior experience is required as the company offers on-the-job training. This position operates in a moderate climate-controlled environment, focusing on quality customer service and support for end-users.