Help Desk Technician II - Fast-Paced IT Support and Diagnostics

MAFÉ Resources; Boca Raton (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

A technology services company is seeking a Help Desk Technician II to provide first-level technical support to remote and onsite users. This role requires strong troubleshooting skills for hardware, software, and network connectivity issues. Candidates should have an Associate’s degree in IT, CompTIA A+ certification preferred, and prior help desk experience. Join a collaborative environment where communication and service excellence are key aspects of your responsibilities.

Qualifications

• Ability to troubleshoot hardware, software, and network issues.
• Strong verbal and written communication skills.
• High level of initiative and accountability.

Responsibilities

• Provide first-level help desk support for onsite and remote users.
• Diagnose and resolve computer-related issues.
• Maintain documentation for tickets and processes.
• Engage stakeholders when handling support requests.

Skills

Troubleshooting

Customer service excellence

Analytical skills

Communication skills

Time management

Education

High school diploma or equivalent

Associate’s degree in IT or related field

CompTIA A+ certification

Tools

Microsoft operating systems

Job description

A technology services company is seeking a Help Desk Technician II to provide first-level technical support to remote and onsite users. This role requires strong troubleshooting skills for hardware, software, and network connectivity issues. Candidates should have an Associate’s degree in IT, CompTIA A+ certification preferred, and prior help desk experience. Join a collaborative environment where communication and service excellence are key aspects of your responsibilities.