Remote IT Helpdesk Technician I

Intelligent Technical Solutions; United States; Remote; USD 6,000 - 9,000; Full time

Benefits offered by this job

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Health & Wellness Program

Company-paid training and certification

Job summary

A dynamic IT support company in the United States is seeking a Technician I to deliver top-notch remote IT assistance. The ideal candidate should possess strong troubleshooting skills for Windows and Mac OS, be proficient in various applications, and have a solid background in helpdesk support. Responsibilities include resolving technical issues and participating in an on-call rotation for after-hours support. Competitive hourly pay starts at $4.59 and ranges up to $6.89, along with various employee benefits including paid time off and training opportunities.

Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, and backup software.

Responsibilities

• Resolve technical issues with minimal assistance.
• Participate in on-call rotation for after-hours support.
• Provide remote IT support to clients.
• Handle various troubleshooting tasks from systems to applications.

Skills

Windows troubleshooting

Mac OS troubleshooting

Helpdesk support

PC deployments/imaging

Application troubleshooting

Office 365 support

MS Office support

Active Directory support

Cybersecurity support

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Microsoft Authenticator

Various business applications

Job description

A dynamic IT support company in the United States is seeking a Technician I to deliver top-notch remote IT assistance. The ideal candidate should possess strong troubleshooting skills for Windows and Mac OS, be proficient in various applications, and have a solid background in helpdesk support. Responsibilities include resolving technical issues and participating in an on-call rotation for after-hours support. Competitive hourly pay starts at $4.59 and ranges up to $6.89, along with various employee benefits including paid time off and training opportunities.