IT Help Desk Technician I — Remote/Hybrid Options

ZRG Careers; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous benefits package

Career stability & growth

Flexible work arrangements

Job summary

A technology solutions provider in Georgia is seeking an IT Help Desk Technician I to provide first-level technical support. The role involves troubleshooting common hardware, software, and access issues while supporting the IT operations to keep the business running. Ideal candidates will have at least 2 years of experience in IT support, possess CompTIA A+ certification, and have familiarity with Active Directory. This position will offer generous benefits and opportunities for career growth.

Qualifications

• Familiarity with Active Directory user and computer management.
• Experience in an IT support or help desk role for at least 2 years.
• Ability to troubleshoot common PC hardware and software issues.

Responsibilities

• Provide first-level technical support by phone, ticketing system, and remote tools.
• Monitor the help desk queue and resolve tickets based on priority.
• Document issues, resolutions, and internal procedures in the ticketing system.

Skills

Technical support

Communication

Troubleshooting

Customer service

Active Directory

Tools

Help desk ticketing system

Job description

A technology solutions provider in Georgia is seeking an IT Help Desk Technician I to provide first-level technical support. The role involves troubleshooting common hardware, software, and access issues while supporting the IT operations to keep the business running. Ideal candidates will have at least 2 years of experience in IT support, possess CompTIA A+ certification, and have familiarity with Active Directory. This position will offer generous benefits and opportunities for career growth.