IT Help Desk Technician I — Remote/Hybrid Options

ZRG Careers; Atlanta (GA); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous benefits package

Career stability & growth

Flexible work arrangements

Descripción de la vacante

A technology solutions provider in Georgia is seeking an IT Help Desk Technician I to provide first-level technical support. The role involves troubleshooting common hardware, software, and access issues while supporting the IT operations to keep the business running. Ideal candidates will have at least 2 years of experience in IT support, possess CompTIA A+ certification, and have familiarity with Active Directory. This position will offer generous benefits and opportunities for career growth.

Formación

• Familiarity with Active Directory user and computer management.
• Experience in an IT support or help desk role for at least 2 years.
• Ability to troubleshoot common PC hardware and software issues.

Responsabilidades

• Provide first-level technical support by phone, ticketing system, and remote tools.
• Monitor the help desk queue and resolve tickets based on priority.
• Document issues, resolutions, and internal procedures in the ticketing system.

Conocimientos

Technical support

Communication

Troubleshooting

Customer service

Active Directory

Herramientas

Help desk ticketing system

Descripción del empleo

A technology solutions provider in Georgia is seeking an IT Help Desk Technician I to provide first-level technical support. The role involves troubleshooting common hardware, software, and access issues while supporting the IT operations to keep the business running. Ideal candidates will have at least 2 years of experience in IT support, possess CompTIA A+ certification, and have familiarity with Active Directory. This position will offer generous benefits and opportunities for career growth.