Remote Help Desk Specialist – Tech Support & Client Care

Smart Start, Inc.; Charlottesville (VA); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Health plan (medical, dental, vision)

401(k) match

Birthday & Anniversary bonus

Company discounts

Life insurance

Telemedicine

Short & long-term disability

Work-life balance and growth

Job summary

Smart Start, Inc. is seeking a Help Desk Representative for our fully remote Service Call Center. You will handle inbound calls from technicians, provide product information, and resolve issues with professionalism and efficiency.

This role demands clear communication, multitasking, and courteous, assertive interactions. Work hours vary, with a commitment to delivering exceptional client service while upholding confidentiality and company policies.

Qualifications

• High school diploma or equivalent.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong verbal, non-verbal, and written communication skills.
• Attention to detail and ability to multitask with urgency.
• Courteous yet courageous interpersonal skills.
• Adaptability and resourceful thinking in high-stress situations.
• Self and audience awareness.

Responsibilities

• Answer incoming calls from technicians and respond appropriately.
• Provide product and service information to callers.
• Identify, research, and resolve clients’ complaints using available resources.
• Partner internally and externally with a positive and collaborative attitude.
• Identify and escalate issues appropriately.
• Route calls to appropriate resources.
• Conduct follow-up client calls when necessary.
• Upsell products, programs, and services to existing clients.
• Complete call logs and reports.
• Manage correspondence and track issues.
• Analyze, consolidate, validate, enter, and track data.
• Organize and maintain records and filing systems.

Skills

Microsoft Office

Communication skills

Attention to detail

Interpersonal skills

Adaptability

Self-awareness

Education

High school diploma or equivalent

Tools

Job description

Smart Start, Inc. is seeking a Help Desk Representative for our fully remote Service Call Center. You will handle inbound calls from technicians, provide product information, and resolve issues with professionalism and efficiency.

This role demands clear communication, multitasking, and courteous, assertive interactions. Work hours vary, with a commitment to delivering exceptional client service while upholding confidentiality and company policies.