Remote IT Service Desk Technician | First-Line Support

Pomeroy

United States

Remote

USD 27,552 - 33,062

Full time

14 days+
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Benefits offered by this job

Health (Medical, Dental, Vision)
PTO (5 days, prorated)
401k
Employee discounts

Job summary

A leading IT services provider is seeking a remote Service Desk Technician for a long-term contract. This role involves providing technical assistance and support for employees, ensuring the resolution of time-sensitive IT incidents. Responsibilities include managing support tickets, diagnosing issues, and escalating to other teams if necessary. Candidates should possess a high school diploma or GED, with strong communication and problem-solving skills. The position offers two shift options and competitive pay ranging from $20 to $24 per hour.

Qualifications

  • High school diploma or equivalent with related experience is required.
  • Ability to communicate effectively with different stakeholders.
  • Must possess strong analytical and problem-solving skills.

Responsibilities

  • Provide first level support via phone, email, and web.
  • Manage tickets through ServiceNow.
  • Diagnose and log all support issues accurately.
  • Install software using SCCM.

Skills

Technical support
Communication skills
Problem-solving
Ticket management

Education

High school diploma or GED

Tools

ServiceNow
SCCM

Job description

A leading IT services provider is seeking a remote Service Desk Technician for a long-term contract. This role involves providing technical assistance and support for employees, ensuring the resolution of time-sensitive IT incidents. Responsibilities include managing support tickets, diagnosing issues, and escalating to other teams if necessary. Candidates should possess a high school diploma or GED, with strong communication and problem-solving skills. The position offers two shift options and competitive pay ranging from $20 to $24 per hour.
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