Remote IT Service Desk Technician | First-Line Support

Pomeroy; United States; Remote; USD 27,552 - 33,062; Full time

Benefits offered by this job

Health (Medical, Dental, Vision)

PTO (5 days, prorated)

401k

Employee discounts

Job summary

A leading IT services provider is seeking a remote Service Desk Technician for a long-term contract. This role involves providing technical assistance and support for employees, ensuring the resolution of time-sensitive IT incidents. Responsibilities include managing support tickets, diagnosing issues, and escalating to other teams if necessary. Candidates should possess a high school diploma or GED, with strong communication and problem-solving skills. The position offers two shift options and competitive pay ranging from $20 to $24 per hour.

Qualifications

• High school diploma or equivalent with related experience is required.
• Ability to communicate effectively with different stakeholders.
• Must possess strong analytical and problem-solving skills.

Responsibilities

• Provide first level support via phone, email, and web.
• Manage tickets through ServiceNow.
• Diagnose and log all support issues accurately.
• Install software using SCCM.

Skills

Technical support

Communication skills

Problem-solving

Ticket management

Education

High school diploma or GED

Tools

ServiceNow

SCCM

Job description

A leading IT services provider is seeking a remote Service Desk Technician for a long-term contract. This role involves providing technical assistance and support for employees, ensuring the resolution of time-sensitive IT incidents. Responsibilities include managing support tickets, diagnosing issues, and escalating to other teams if necessary. Candidates should possess a high school diploma or GED, with strong communication and problem-solving skills. The position offers two shift options and competitive pay ranging from $20 to $24 per hour.