Helpdesk Support — First-Shift IT & Customer Service

US Tech Solutions; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A global staff augmentation firm is seeking a customer support professional for 1st shift responsibilities in Columbus, Ohio. The role involves monitoring and resolving customer issues related to computer systems, providing immediate assistance, and tracking outages. Ideal candidates will have help desk experience and a strong customer service background, along with experience in Windows 7 and Office 2010. This is an excellent opportunity for those with inbound and outbound call experience in a tech environment.

Qualifications

• Help desk experience is preferred.
• Experience in customer service is a must.
• Prior phone-based IT support experience is a plus.

Responsibilities

• Monitor and resolve customer issues during 1st shift.
• Provide assistance for service inquiries regarding computer systems.
• Track and report computing environment outages.

Skills

Customer service

Problem resolution

Communication

Tools

Windows 7

Office 2010

Apple/Mac

Job description

A global staff augmentation firm is seeking a customer support professional for 1st shift responsibilities in Columbus, Ohio. The role involves monitoring and resolving customer issues related to computer systems, providing immediate assistance, and tracking outages. Ideal candidates will have help desk experience and a strong customer service background, along with experience in Windows 7 and Office 2010. This is an excellent opportunity for those with inbound and outbound call experience in a tech environment.