Help Desk Support Analyst Remote

Liberty Personnel Services, Inc.; Baltimore (MD); Remote; USD 40,000 - 55,000; Full time

Job summary

A staffing agency is seeking a Help Desk Support Analyst to provide technical support in a fully remote role. The position requires strong troubleshooting skills and the ability to follow strict escalation procedures. Candidates should have experience in a Help Desk Call Center, as well as familiarity with Active Directory, Microsoft Windows (7 & 8), and Microsoft Office. Excellent documentation and communication skills are necessary, and the role is ideal for someone who can work independently.

Qualifications

• Strong troubleshooting skills.
• Ability to follow strict escalation procedures.
• Excellent documentation and communication skills.
• Ability to work with minimal supervision.

Responsibilities

• Provide technical support for Network, Desktop, and Applications.

Skills

Help Desk Call Center

Healthcare Environment

Active Directory

MS Windows 7 & 8

MS Office 2003/2007/2010

Email Administration (MS Outlook)

Job description

Overview

My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.

Responsibilities

• Technical support of Network, Desktop and Applications.
• Strong troubleshooting skills.
• Ability to follow strict escalation procedures.
• Excellent Documentation and Communication.
• Ability to work with minimal supervision.

Required Skills

• Help Desk Call Center
• Healthcare Environment
• Active Directory
• MS Windows 7 & 8
• MS Office 2003/2007/2010
• Email Administration (MS Outlook)

Contact

Edgar Unthank
300 Conshohocken State Road | Conshohocken, PA 19428
Direct Line: 484.238.1943
[e-mail]
www.libertyjobs.com
www.linkedin.com/in/edgarunthank