Help Desk Support Analyst — First Shift (40h/wk)

Arete Technologies, Inc.; Coralville (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading consulting firm in Coralville is seeking an IT Customer Support Analyst to provide direct support and guidance to users. This role involves assisting customers with computer and network issues in a high-call volume Help Desk environment. Candidates should have a Bachelor's degree in Computer Science or related field, along with strong problem-solving skills and customer service experience. Working knowledge of Windows 7 and Microsoft Office is required for this position, which operates Monday through Friday, from 7:00 a.m. to 4:00 p.m.

Qualifications

• 6 months to 1 year of work experience in a high volume Help Desk or Call Center.
• Experience troubleshooting technical issues effectively.
• Ability to learn new software quickly.

Responsibilities

• Provide direct support, consultation, guidance, and training to users.
• Assist customers with computer, application, and network support issues.
• Create a work order for each handled phone call.

Skills

Verbal communication

Written communication

Problem solving

Customer service

Education

Bachelor's degree in Computer Science, MIS, or IT-related field

Tools

Windows 7

Microsoft Office 2010 Suite

Job description

A leading consulting firm in Coralville is seeking an IT Customer Support Analyst to provide direct support and guidance to users. This role involves assisting customers with computer and network issues in a high-call volume Help Desk environment. Candidates should have a Bachelor's degree in Computer Science or related field, along with strong problem-solving skills and customer service experience. Working knowledge of Windows 7 and Microsoft Office is required for this position, which operates Monday through Friday, from 7:00 a.m. to 4:00 p.m.