Remote Help Desk Specialist – Tech Support

Smart Start, Inc.; Lewisburg (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health plan

401(k) match

Birthday bonus

Company discounts

Telemedicine

Short-term disability

Long-term disability

Job summary

Smart Start, Inc. is seeking a Help Desk Representative for its Service Call Center. This fully remote role handles inbound calls from technicians, with outbound follow-up as needed, delivering professional support and accurate information.

Requires a high school diploma and at least 6 months of relevant experience. Competitive benefits are provided, and equipment is supplied for a productive home office setup.

Qualifications

• High school diploma or equivalent.
• 6+ months relevant experience.
• Computer skills including Word, Excel, and PowerPoint.
• Professional verbal, non-verbal, and written communication skills.
• Strong attention to detail and sense of urgency for multitasking.
• Courteous yet courageous interpersonal skills.
• Adaptability and resourceful thinking for high-stress situations.
• Self and audience awareness.

Responsibilities

• Answer incoming calls, primarily from Smart Start’s client facing technicians in the field, and respond appropriately.
• Provide product and service information to callers and clients.
• Identify, research, and resolve clients’ complaints using applicable resources appropriately.
• Route calls to appropriate resources.
• Conduct follow up client calls when necessary.
• Upsell products, programs, and services to existing clients.
• Complete call logs and reports.
• Manage correspondence efficiently, responding to inquiries accurately, and tracking issues accordingly.

Skills

Microsoft Word

Microsoft Excel

PowerPoint

Communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Smart Start, Inc. is seeking a Help Desk Representative for its Service Call Center. This fully remote role handles inbound calls from technicians, with outbound follow-up as needed, delivering professional support and accurate information.

Requires a high school diploma and at least 6 months of relevant experience. Competitive benefits are provided, and equipment is supplied for a productive home office setup.