Remote Help Desk Specialist

Smart Start, Inc.; Beckley (WV); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health plan: medical, dental, vision

401(k) with company match

Birthday & Anniversary bonus

Company discounts

Life insurance

Telemedicine access

Disability insurance

Work-life balance

Job summary

Smart Start, Inc. is seeking a Help Desk Representative for a fully remote role in the Service Call Center. You will handle inbound calls from field technicians, provide product and service information, resolve issues, and log data accurately while maintaining confidentiality and professional communication.

The position is full-time and non-exempt, with a flexible schedule within CST hours. Comprehensive benefits and growth opportunities are offered.

Qualifications

• High school diploma or equivalent.
• Computer skills including Microsoft Office suite: Word, Excel, and Power Point.
• Professional verbal, non-verbal, and written communication skills.
• Strong attention to detail and sense of urgency for successful multitasking.
• Courteous yet courageous interpersonal skills.
• Adaptability and resourceful thinking for potentially challenging or high stress situations.
• Self and audience awareness.

Responsibilities

• Answer incoming calls, primarily from Smart Start’s client facing technicians in the field, and respond appropriately.
• Provide product and service information to callers and clients.
• Identify, research, and resolve clients’ complaints using applicable resources appropriately.
• Partner internally and externally with a positive and collaborative attitude and professional communication.
• Identify and elevate issues appropriately.
• Route calls to appropriate resources.
• Conduct follow up client calls when necessary.
• Upsell products, programs, and services to existing clients.
• Complete call logs and reports.
• Manage correspondence efficiently, responding to inquiries accurately, and tracking issues accordingly.
• Analyze, consolidate, validate, enter, and track data.
• Organize and maintain records and filing systems.
• Gather data from multiple technology systems.
• Handle documents utilizing various office equipment.
• Adhere to company policies, procedures, and expectations of confidentiality.
• Perform other duties as assigned.

Skills

Communication skills

Attention to detail

Interpersonal skills

Adaptability

Self-awareness

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Smart Start, Inc. is seeking a Help Desk Representative for a fully remote role in the Service Call Center. You will handle inbound calls from field technicians, provide product and service information, resolve issues, and log data accurately while maintaining confidentiality and professional communication.

The position is full-time and non-exempt, with a flexible schedule within CST hours. Comprehensive benefits and growth opportunities are offered.