Remote Help Desk Specialist — Tech Support & Growth

Smart Start, Inc.; Chesapeake (VA); Remote; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health plan

401(k) match

Birthday & Anniversary bonus

Discounts

Life insurance

Telemedicine access

Short & long-term disability

Job summary

Smart Start, Inc. is seeking a Help Desk Representative for our Service Call Center. This fully remote role handles inbound calls from technicians and provides timely information and resolution.

The position requires a high school diploma, strong communication, and solid Microsoft Office skills. You will document calls, follow up, escalate issues, and maintain confidentiality while delivering excellent customer service.

Qualifications

• High school diploma or equivalent required.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Professional verbal, non-verbal, and written communication skills.

Responsibilities

• Handle inbound calls from technicians and provide information.
• Identify, research, and resolve client questions and complaints using available resources.
• Route calls to appropriate resources and escalate issues as needed.
• Complete call logs and reports and maintain accurate records.
• Upsell products, programs, and services to existing clients.
• Maintain confidentiality and adhere to company policies.

Skills

Professional communication

Multitasking

Attention to detail

Interpersonal skills

Adaptability

Self-awareness

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Smart Start, Inc. is seeking a Help Desk Representative for our Service Call Center. This fully remote role handles inbound calls from technicians and provides timely information and resolution.

The position requires a high school diploma, strong communication, and solid Microsoft Office skills. You will document calls, follow up, escalate issues, and maintain confidentiality while delivering excellent customer service.