Remote Help Desk Specialist

Smart Start, Inc.; Roswell (NM); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with company m​

Job summary

Smart Start, Inc. is seeking a Help Desk Representative for a fully remote role. The position supports technicians in the field, handling inbound calls and outbound requests with professionalism and efficiency.

Responsibilities include offering product information, resolving client issues, and maintaining detailed records. Candidates should have a high school diploma and strong MS Office skills, with a commitment to quality and customer satisfaction.

Qualifications

• High school diploma or equivalent is required.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) preferred.
• Strong verbal, non-verbal, and written communication skills are essential.
• Excellent attention to detail and the ability to multitask in a fast-paced environment.
• Courteous yet professional interpersonal skills are necessary.
• Adaptability and resourcefulness for potentially stressful situations.
• Self- and audience-awareness are important for effective communication.

Responsibilities

• Answer inbound calls from field technicians and provide appropriate information.
• Provide product and service information to callers.
• Identify, research, and resolve client complaints using available resources.
• Route calls to appropriate resources and follow up when necessary.
• Upsell products, programs, and services to existing clients.
• Record call logs and reports; manage correspondence and data.

Skills

Verbal communication

Written communication

Multitasking

Interpersonal skills

Adaptability

Attention to detail

Self-awareness

Resourcefulness

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Smart Start, Inc. is seeking a Help Desk Representative for a fully remote role. The position supports technicians in the field, handling inbound calls and outbound requests with professionalism and efficiency.

Responsibilities include offering product information, resolving client issues, and maintaining detailed records. Candidates should have a high school diploma and strong MS Office skills, with a commitment to quality and customer satisfaction.