Remote Help Desk Specialist – Tech Support & Growth

Smart Start, Inc.; Morgantown (WV); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Birthday & Anniversary bonus

Discounts

Life insurance

Telemedicine access

Short & long-term disability

Job summary

Smart Start, Inc. is seeking a Help Desk Representative for its Service Call Center. This fully remote role supports field technicians, handling inbound calls and outbound requests with professionalism and efficiency.

You will provide product information, resolve issues, and document interactions while collaborating with internal teams. A high school diploma and strong MS Office skills are essential for success.

Qualifications

• High school diploma or equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Strong verbal, non-verbal, and written communication skills.
• Excellent attention to detail and multitasking ability.
• Courteous yet assertive interpersonal skills.
• Adaptable and resourceful under pressure.
• Self- and audience-awareness.

Responsibilities

• Answer incoming calls from technicians and respond appropriately.
• Provide product and service information to callers and clients.
• Identify, research, and resolve client complaints.
• Route calls to appropriate resources.
• Conduct follow-up calls when necessary.
• Upsell products, programs, and services to existing clients.
• Complete call logs and reports.
• Manage correspondence and track issues.
• Analyze, consolidate, validate, enter, and track data.

Skills

MS Office

Communication

Attention to detail

Interpersonal skills

Adaptability

Self-awareness

Education

High school diploma or equivalent

Job description

Smart Start, Inc. is seeking a Help Desk Representative for its Service Call Center. This fully remote role supports field technicians, handling inbound calls and outbound requests with professionalism and efficiency.

You will provide product information, resolve issues, and document interactions while collaborating with internal teams. A high school diploma and strong MS Office skills are essential for success.