Remote Healthcare Support Specialist

Teleperformance USA; Rhode Island; Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

FSA plans

Retailer discounts

Job summary

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as a primary point of contact for our clients, handling inbound and outbound communications with professional excellence in a high-velocity environment.

You will resolve inquiries using a suite of web-based tools to ensure a seamless and positive customer experience, with opportunities to de-escalate issues, escalate when needed, and support payments processing while working remotely across the United States.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

De-escalation

Communication

Multitasking

Phone support

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows

Job description

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as a primary point of contact for our clients, handling inbound and outbound communications with professional excellence in a high-velocity environment.

You will resolve inquiries using a suite of web-based tools to ensure a seamless and positive customer experience, with opportunities to de-escalate issues, escalate when needed, and support payments processing while working remotely across the United States.