Healthcare Support Specialist - Remote

Teleperformance USA; Minnesota; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Employee assistance programs

Job summary

Teleperformance USA is seeking a Healthcare Customer Support Specialist to act as the main contact for clients, handling inbound/outbound communications with professionalism in a fast-paced environment. You will resolve inquiries using web-based tools to ensure a seamless customer experience.

This role supports residents of specified US states and offers comprehensive health benefits, 401(k), and other employee programs. Join a diverse, inclusive culture committed to service excellence.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or payments processing.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Communication

Typing

Multitasking

Problem solving

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows OS

CRM software

Job description

Teleperformance USA is seeking a Healthcare Customer Support Specialist to act as the main contact for clients, handling inbound/outbound communications with professionalism in a fast-paced environment. You will resolve inquiries using web-based tools to ensure a seamless customer experience.

This role supports residents of specified US states and offers comprehensive health benefits, 401(k), and other employee programs. Join a diverse, inclusive culture committed to service excellence.