Remote Healthcare Customer Support Specialist

Teleperformance; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(K) plan

Mental health resources

Flexible work from home requirements

Job summary

Teleperformance is looking for a Healthcare Customer Support Specialist in the United States. You will manage inbound and outbound communications to resolve inquiries effectively while ensuring a positive customer experience.

The ideal candidate should have a college degree (RN) and a minimum of 6 months of healthcare/customer service experience. The role offers comprehensive health benefits, including medical, vision, and dental coverage, along with a 401(K) plan.

Qualifications

• Minimum of 6 months of healthcare/customer service experience.
• Must be 18 years of age or older.
• Comfortable working in a call center environment.

Responsibilities

• Connect with customers via phone/email/chat to resolve questions.
• Calmly attempt to de-escalate any issues.
• Respond to requests for assistance and process payments.

Skills

Customer service

Healthcare knowledge

Communication skills

Problem-solving skills

Education

College degree (RN)

Tools

Windows-based systems

Job description

Teleperformance is looking for a Healthcare Customer Support Specialist in the United States. You will manage inbound and outbound communications to resolve inquiries effectively while ensuring a positive customer experience.

The ideal candidate should have a college degree (RN) and a minimum of 6 months of healthcare/customer service experience. The role offers comprehensive health benefits, including medical, vision, and dental coverage, along with a 401(K) plan.