Remote Healthcare Customer Support Specialist

Teleperformance; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance in the United States is seeking a Healthcare Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professionalism. You will use web-based tools to resolve inquiries and ensure a seamless, positive experience in a fast-paced environment.

The role requires at least 6 months of customer service experience, 18+ years of age, and the ability to type 25 words per minute.

Qualifications

• 6 months of customer service experience.
• 18 years of age or older.
• Type at least 25 words per minute.
• Comfortable with Windows-based systems.
• College degree preferred but not required.

Responsibilities

• Provide phone/email/chat support to resolve inquiries.
• De-escalate issues and maintain professional service.
• Escalate when needed and document interactions.
• Assist with processing payments when required.
• Track and report call-related information.

Skills

Customer service

Communication

Problem solving

Time management

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows OS

Job description

Teleperformance in the United States is seeking a Healthcare Customer Support Specialist to be the primary contact for clients, handling inbound and outbound communications with professionalism. You will use web-based tools to resolve inquiries and ensure a seamless, positive experience in a fast-paced environment.

The role requires at least 6 months of customer service experience, 18+ years of age, and the ability to type 25 words per minute.