Remote Healthcare Support Specialist

Teleperformance USA; Nebraska; Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Dental coverage

Vision coverage

Job summary

Teleperformance USA seeks a Healthcare Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will use web-based tools to resolve inquiries, ensuring a seamless and positive customer experience.

This role suits those who thrive in a fast-paced, service-driven environment. Position supports work-from-home arrangements with state residency limitations.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Phone support

Multichannel support

De-escalation

Communication skills

Typing 25 wpm

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Windows OS

Job description

Teleperformance USA seeks a Healthcare Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will use web-based tools to resolve inquiries, ensuring a seamless and positive customer experience.

This role suits those who thrive in a fast-paced, service-driven environment. Position supports work-from-home arrangements with state residency limitations.