Remote Healthcare Support Specialist

Teleperformance; United States; Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance is seeking a Healthcare Customer Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound communications with professional excellence. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a high-velocity environment.

This role requires strong communication and problem-solving skills, while delivering empathetic service.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service

Communication

De-escalation

Team collaboration

Problem solving

Time management

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows OS

Job description

Teleperformance is seeking a Healthcare Customer Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound communications with professional excellence. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a high-velocity environment.

This role requires strong communication and problem-solving skills, while delivering empathetic service.