Remote Healthcare Customer Support Pro

Teleperformance USA; South Dakota; Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health benefits (medical, vision, and,

401(K) plans

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Mental health resources

Employee assistance programs

Leave programs

Job summary

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as a primary contact for clients, handling inbound/outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

The role requires at least 6 months of customer service experience, a High School diploma or equivalent, and the ability to work up to various shifts.

Qualifications

• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/social media to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service experience

Typing 25 wpm

Windows-based systems

Communication skills

Problem solving

Team collaboration

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows OS

Job description

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as a primary contact for clients, handling inbound/outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

The role requires at least 6 months of customer service experience, a High School diploma or equivalent, and the ability to work up to various shifts.