Remote Healthcare Customer Support Specialist

Teleperformance; United States; Remoto; USD 16.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k) plan

Life insurance

Mental health resources

Descrizione del lavoro

Teleperformance is hiring a Healthcare Customer Service Representative for a remote role in the United States. You will manage inbound and outbound inquiries, resolving questions with a focus on a seamless customer experience in a fast-paced environment.

The role emphasizes empathy, effective communication, and collaboration with support teams. A High School Diploma is required, with 6 months of customer service experience; 18+ and Windows familiarity are expected.

Competenze

• High School Diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Must be 18 years or older.

Mansioni

• Handle inbound and outbound inquiries via phone, email, chat, and social media.
• Resolve customer questions with professional excellence and empathy.
• De-escalate issues and escalate when needed to appropriate teams.
• Process payments and handle requests for assistance as needed.
• Track call-related information for auditing and reporting.

Conoscenze

Customer Service

Communication

De-escalation

Multitasking

Problem Solving

Open-mindedness

Collaboration

Emotional Intelligence

Attention to Detail

Formazione

High School Diploma

College degree preferred

Strumenti

Windows

Descrizione del lavoro

Teleperformance is hiring a Healthcare Customer Service Representative for a remote role in the United States. You will manage inbound and outbound inquiries, resolving questions with a focus on a seamless customer experience in a fast-paced environment.

The role emphasizes empathy, effective communication, and collaboration with support teams. A High School Diploma is required, with 6 months of customer service experience; 18+ and Windows familiarity are expected.