Remote Healthcare Customer Support Specialist

Teleperformance USA; North Dakota; Remoto; USD 32.000 - 52.000; Tempo integral

Resumo da vaga

Teleperformance USA is seeking a Healthcare Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment. You will use web-based tools to resolve inquiries and ensure a positive customer experience.

This role is remote in the United States, with eligibility restricted to certain states as listed in job postings.

Qualificações

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilidades

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Conhecimentos

Excellent communication

Customer service experience

De-escalation skills

Typing speed 25 wpm

Formação

High School Diploma or equivalent

College degree preferred

Ferramentas

Windows-based systems

Descrição da vaga

Teleperformance USA is seeking a Healthcare Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professionalism in a fast-paced environment. You will use web-based tools to resolve inquiries and ensure a positive customer experience.

This role is remote in the United States, with eligibility restricted to certain states as listed in job postings.