Healthcare Support Specialist (Remote)

Teleperformance USA; Delaware; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Dental & vision

Job summary

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. The role emphasizes high-velocity service delivery and resolution of inquiries using web-based tools to ensure a seamless customer experience.

Eligible states include DE among others, with a work-from-home setup and benefits. The team values inclusion, loyalty, and a strong commitment to customer satisfaction.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Typing 25 wpm

Windows familiarity

Customer service experience

Communication skills

Problem solving

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance USA is seeking a Healthcare Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. The role emphasizes high-velocity service delivery and resolution of inquiries using web-based tools to ensure a seamless customer experience.

Eligible states include DE among others, with a work-from-home setup and benefits. The team values inclusion, loyalty, and a strong commitment to customer satisfaction.