Remote Healthcare Support Specialist

Cognizant; Phoenix (AZ); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Customer Service Representative for a fully remote role based in the United States. The role focuses on delivering exceptional service to customers, providers, payers, and internal partners within a healthcare setting.

You will handle inquiries, document interactions, and collaborate across departments to ensure timely resolutions and adherence to service standards. The position offers a day shift with an annual salary in the $40k–$46k range and eligibility for Cognizant's

Qualifications

• 1 to 3 years of experience in customer service or related role.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and with a team.
• Experience supporting healthcare provider and payer processes preferred.

Responsibilities

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support while delivering a high level of customer satisfaction.
• Resolve customer concerns and escalate complex issues to appropriate teams.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

Skills

Customer service experience

Communication skills

Multitasking

Problem solving

Independent & collaborative

Healthcare provider/payor knowledge (f

Tools

CRM tools

Job description

Cognizant is seeking a Customer Service Representative for a fully remote role based in the United States. The role focuses on delivering exceptional service to customers, providers, payers, and internal partners within a healthcare setting.

You will handle inquiries, document interactions, and collaborate across departments to ensure timely resolutions and adherence to service standards. The position offers a day shift with an annual salary in the $40k–$46k range and eligibility for Cognizant's