Remote Healthcare Customer Support Specialist

Cognizant; Atlanta (GA); Remote; USD 40.000 - 46.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Zusammenfassung

Cognizant is hiring a remote Customer Service Representative to deliver outstanding support to customers and healthcare stakeholders. You will handle inquiries, resolve service requests, and document interactions while collaborating with providers, payers, and internal teams to ensure efficient operations.

The role requires 1-3 years of customer service experience, strong communication skills, and the ability to work independently in a fast-paced environment.

Qualifikationen

• 1-3 years of customer service experience in a professional setting.
• Healthcare provider/payer processes experience preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and meet deadlines.

Aufgaben

• Serve as primary contact for customer inquiries and service requests.
• Provide professional, timely support while ensuring high customer satisfaction.
• Resolve concerns and escalate complex issues to appropriate teams.
• Document customer interactions and maintain accurate case records.
• Collaborate with internal departments to resolve issues quickly.
• Support provider and payer inquiries following service standards.
• Track service requests and ensure timely follow-up and completion.
• Contribute to improvement initiatives to enhance customer experience and efficiency.

Kenntnisse

Customer service experience

Healthcare environment familiarity

CRM tools knowledge

Excellent communication

Jobbeschreibung

Cognizant is hiring a remote Customer Service Representative to deliver outstanding support to customers and healthcare stakeholders. You will handle inquiries, resolve service requests, and document interactions while collaborating with providers, payers, and internal teams to ensure efficient operations.

The role requires 1-3 years of customer service experience, strong communication skills, and the ability to work independently in a fast-paced environment.