Remote Healthcare Customer Support Specialist

Cognizant; Boise (ID); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Disability insurance (Long-term/Short/

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Customer Service Representative for a fully remote position based in Missouri. You will serve as the primary contact for customer inquiries, delivering timely support and solving issues to ensure high customer satisfaction.

You will collaborate with providers, payers, and internal teams to meet service standards. 40k–46k USD yearly, with Cognizant’s incentive programs and comprehensive benefits. Applicants due by 10/30/2026.

Qualifications

• 1–3 years in customer service or related role.
• Experience in a customer-focused environment with a strong commitment to service excellence.
• Knowledge of Customer Service Management principles and best practices.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize work effectively, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively within a team environment.
• Experience supporting healthcare provider and payer-related processes is preferred.

Responsibilities

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support while delivering a high level of customer satisfaction.
• Resolve customer concerns and escalate complex issues to appropriate teams when necessary.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to established service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Healthcare knowledge

Tools

CRM tools

Case management systems

Job description

Cognizant is seeking a Customer Service Representative for a fully remote position based in Missouri. You will serve as the primary contact for customer inquiries, delivering timely support and solving issues to ensure high customer satisfaction.

You will collaborate with providers, payers, and internal teams to meet service standards. 40k–46k USD yearly, with Cognizant’s incentive programs and comprehensive benefits. Applicants due by 10/30/2026.