Remote Healthcare Support Specialist

Cognizant; Augusta (ME); À distance; USD 40 000 - 46 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Résumé du poste

Cognizant is hiring a Customer Service Representative to deliver exceptional support to customers and stakeholders in a healthcare context. You will manage inquiries, resolve service-related concerns, and document interactions to ensure quality service while aligning with operational objectives.

The role is fully remote in the United States, with day shift availability. You will collaborate with internal teams, providers, and payers to maintain high satisfaction and timely resolutions, while

Qualifications

• 1 to 3 years of experience in customer service, customer support, or related role.
• Experience in a customer-focused environment with a strong commitment to service excellence.
• Knowledge of Customer Service Management principles and best practices.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize work effectively, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively within a team environment.
• Experience supporting healthcare provider and payer-related processes is preferred.

Responsabilités

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support while delivering a high level of customer satisfaction.
• Resolve customer concerns and escalates complex issues to appropriate teams when necessary.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to established service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

Connaissances

Customer service experience

Strong communication

Problem solving

CRM knowledge

Description du poste

Cognizant is hiring a Customer Service Representative to deliver exceptional support to customers and stakeholders in a healthcare context. You will manage inquiries, resolve service-related concerns, and document interactions to ensure quality service while aligning with operational objectives.

The role is fully remote in the United States, with day shift availability. You will collaborate with internal teams, providers, and payers to maintain high satisfaction and timely resolutions, while