Remote Healthcare Customer Support Specialist

Cognizant; Santa Fe (NM); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Customer Service Representative to deliver exceptional support in a healthcare environment. This remote, day-shift role involves handling inquiries, managing case records, and collaborating with providers, payers, and internal teams to ensure timely resolutions.

You'll contribute to service excellence, escalation handling, and process improvements while supporting operational objectives and delivering a positive customer experience.

Qualifications

• 1 to 3 years in customer service, support, or related role.
• Customer-focused with strong service excellence and communication skills.
• Knowledge of Customer Service Management principles and best practices.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and in a team.
• Healthcare provider and payer process experience preferred.

Responsibilities

• Serve as primary contact for customer inquiries and service requests.
• Provide professional, timely support aiming for high customer satisfaction.
• Resolve concerns and escalate complex issues to appropriate teams.
• Document interactions accurately and maintain case records.
• Collaborate with internal departments to resolve issues promptly.
• Support provider and payer inquiries following service standards.
• Track service requests and ensure timely follow-up and completion.
• Contribute to continuous improvement of customer experience and operations.

Skills

Customer service

Communication

Multitasking

Problem solving

Team collaboration

Healthcare support

Tools

CRM tools

Case management systems

Job description

Cognizant is seeking a Customer Service Representative to deliver exceptional support in a healthcare environment. This remote, day-shift role involves handling inquiries, managing case records, and collaborating with providers, payers, and internal teams to ensure timely resolutions.

You'll contribute to service excellence, escalation handling, and process improvements while supporting operational objectives and delivering a positive customer experience.