Remote Healthcare Customer Support Specialist

Cognizant; Jackson (MS); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring a Customer Service Representative to deliver exceptional support to customers and stakeholders in a healthcare environment. This fully remote role involves handling inquiries, documenting interactions, and collaborating with internal teams to resolve issues.

You will support providers, payers, and customers, with a focus on service quality and efficiency, while meeting deadlines in a day shift schedule.

Qualifications

• 1 to 3 years of experience in customer service, customer support, or a related role.
• Strong verbal and written communication skills are essential.
• Ability to manage multiple tasks, prioritize work effectively, and meet deadlines.

Responsibilities

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support while delivering a high level of customer satisfaction.
• Resolve customer concerns and escalate complex issues to appropriate teams when necessary.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to established service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

Skills

Customer service

Communication

Time management

Teamwork

Tools

CRM tools

Case management systems

Job description

Cognizant is hiring a Customer Service Representative to deliver exceptional support to customers and stakeholders in a healthcare environment. This fully remote role involves handling inquiries, documenting interactions, and collaborating with internal teams to resolve issues.

You will support providers, payers, and customers, with a focus on service quality and efficiency, while meeting deadlines in a day shift schedule.