Remote Healthcare Support Specialist

Cognizant; Honolulu (HI); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Disability insurance

Parental leave

Employee stock purchase plan

Job summary

Cognizant is seeking a Customer Service Representative to deliver exceptional support to customers and stakeholders within a healthcare environment. The role focuses on managing inquiries, ensuring resolution, and maintaining high service quality while collaborating with providers, payers, and internal partners.

This fully remote position requires 1–3 years of experience, strong communication, and a commitment to service excellence.

Qualifications

• 1 to 3 years of experience in customer service or related role.
• Experience in a customer-focused environment with a commitment to service excellence.
• Knowledge of Customer Service Management principles and best practices.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize work, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively within a team.
• Experience supporting healthcare provider and payer-related processes is preferred.

Responsibilities

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support while delivering a high level of customer satisfaction.
• Resolve customer concerns and escalate complex issues to appropriate teams when necessary.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to established service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

Skills

Customer service

Communication

Multitasking

Problem solving

Team collaboration

Tools

CRM tools

Case management systems

Job description

Cognizant is seeking a Customer Service Representative to deliver exceptional support to customers and stakeholders within a healthcare environment. The role focuses on managing inquiries, ensuring resolution, and maintaining high service quality while collaborating with providers, payers, and internal partners.

This fully remote position requires 1–3 years of experience, strong communication, and a commitment to service excellence.