Remote Healthcare Customer Support Specialist

Cognizant; Utah; Remoto; USD 40.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Paid time off

401(k) plan

Disability Insurance

Parental Leave

Employee stock purchase plan

Descrizione del lavoro

Cognizant is seeking a Customer Service Representative for a fully remote role based in the United States. The position emphasizes delivering exceptional support to customers, providers, and payers within a healthcare environment, with day-shift hours and the ability to collaborate across internal teams.

Responsibilities include managing inquiries, documenting interactions, and maintaining workflows to ensure timely resolution while upholding service standards.

Competenze

• 1–3 years of experience in customer service or related role.
• Customer-focused with a commitment to service excellence.
• Knowledge of Customer Service Management principles.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively in a team.
• Experience supporting healthcare provider and payer processes preferred.

Mansioni

• Serve as a primary point of contact for customer inquiries and service requests.
• Provide professional and timely support with high customer satisfaction.
• Resolve customer concerns and escalate when needed.
• Document customer interactions and maintain case records.
• Collaborate with internal departments for prompt resolutions.
• Support provider and payer inquiries per service standards.
• Track service requests and ensure timely follow-up.
• Contribute to continuous improvement of customer experience and operations.

Conoscenze

Customer service

Communication skills

Time management

Problem solving

Strumenti

CRM tools

Case management systems

Descrizione del lavoro

Cognizant is seeking a Customer Service Representative for a fully remote role based in the United States. The position emphasizes delivering exceptional support to customers, providers, and payers within a healthcare environment, with day-shift hours and the ability to collaborate across internal teams.

Responsibilities include managing inquiries, documenting interactions, and maintaining workflows to ensure timely resolution while upholding service standards.