Remote Healthcare Support Specialist

Cognizant; Olympia (WA); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring a Customer Service Representative to deliver exceptional support to patients, providers, payers, and stakeholders in a fully remote capacity. You will handle inquiries, resolve service requests, and document interactions to ensure accurate case records, while upholding quality standards.

Day shift availability with healthcare context, focusing on timely responses, escalation when needed, and collaboration with internal teams to improve customer experience and operational

Qualifications

• 1 to 3 years of customer service experience.
• Strong verbal and written communication.
• Ability to manage multiple tasks and meet deadlines.
• Experience supporting healthcare provider and payer processes is preferred.

Responsibilities

• Serve as primary point of contact for customer inquiries and service requests.
• Provide professional and timely support while delivering a high level of customer satisfaction.
• Resolve customer concerns and escalates complex issues to appropriate teams when necessary.
• Document customer interactions accurately and maintain detailed case records.
• Collaborate with internal departments to ensure prompt resolution of customer issues.
• Support provider and payer-related inquiries while adhering to established service standards.
• Track and monitor service requests to ensure timely follow-up and completion.
• Contribute to continuous improvement initiatives focused on enhancing customer experience and operational efficiency.

Skills

Customer service

Communication skills

Problem solving

Time management

Team collaboration

Tools

CRM tools

Case management systems

Job description

Cognizant is hiring a Customer Service Representative to deliver exceptional support to patients, providers, payers, and stakeholders in a fully remote capacity. You will handle inquiries, resolve service requests, and document interactions to ensure accurate case records, while upholding quality standards.

Day shift availability with healthcare context, focusing on timely responses, escalation when needed, and collaboration with internal teams to improve customer experience and operational