Remote Healthcare Support Specialist

Cognizant; Dover (DE); Remote; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring a Customer Service Representative for a fully remote role based in Missouri, United States. You will handle customer inquiries, collaborate with providers and payers, and ensure timely resolution while maintaining high service levels.

Ideal candidates have 1–3 years in customer service and solid communication skills in a healthcare context. The position offers a competitive salary and benefits, with opportunities to contribute to process improvements and work with

Qualifications

• 1–3 years in customer service or related role
• Customer-focused with commitment to service excellence
• Knowledge of Customer Service Management principles
• Strong verbal and written communication
• Ability to manage multiple tasks and meet deadlines
• Strong problem-solving and analytical skills
• Able to work independently and in a team
• Healthcare provider/payer process experience preferred

Responsibilities

• Serve as primary point of contact for inquiries and service requests
• Provide professional and timely support with high customer satisfaction
• Resolve concerns and escalate complex issues when needed
• Document interactions and maintain detailed case records
• Collaborate with internal departments for prompt resolution
• Support provider and payer inquiries following service standards
• Track and monitor service requests for timely follow-up
• Contribute to continuous improvement of customer experience

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Healthcare knowledge

Tools

CRM tools

Case management systems

Job description

Cognizant is hiring a Customer Service Representative for a fully remote role based in Missouri, United States. You will handle customer inquiries, collaborate with providers and payers, and ensure timely resolution while maintaining high service levels.

Ideal candidates have 1–3 years in customer service and solid communication skills in a healthcare context. The position offers a competitive salary and benefits, with opportunities to contribute to process improvements and work with