Remote Healthcare Support Specialist

Harte Hanks; Kansas; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Benefits package

Tuition reimbursement

Job summary

Harte Hanks is seeking a Non-Licensed Healthcare Customer Representative to support customers remotely. The role focuses on empathetic communication, handling inbound calls, and documenting outcomes while understanding Medicare/Medicaid plans.

Candidates should have strong data entry and English communication skills, with preference for healthcare experience. Remote work, benefits, and growth opportunities are highlighted in the program.

Qualifications

• Excellent customer service and data entry skills.
• Analytical thinking with strong listening and attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proficient at navigating multiple windows and providing accurate information.
• Comfortable with English verbal and written communication.

Responsibilities

• Handle inbound calls in a courteous and efficient manner.
• Meet and maintain inbound calling goals and metrics.
• Document all call attempts and results using available tools.
• Gain understanding of Medicare and Medicaid plans, benefits, and features.
• Assist with setting appointments, welcome calls, and health assessments.
• Provide professional consumer experience with effective listening and communication.
• Maintain high standards of ethical conduct.
• Collaborate with internal and external consumer customers.

Job description

Harte Hanks is seeking a Non-Licensed Healthcare Customer Representative to support customers remotely. The role focuses on empathetic communication, handling inbound calls, and documenting outcomes while understanding Medicare/Medicaid plans.

Candidates should have strong data entry and English communication skills, with preference for healthcare experience. Remote work, benefits, and growth opportunities are highlighted in the program.