Remote Healthcare Customer Support Specialist

Harte Hanks; United States; Remote; USD 22,041 - 30,307; Full time

Benefits offered by this job

100% Remote Work

Growth opportunities

Medical insurance

Dental insurance

PTO

401k Company Match

Tuition Reimbursement

Job summary

Harte Hanks is seeking remote Healthcare Customer Representatives to provide support for our Healthcare clients from home. You will handle outbound calls, document activities, and learn Medicare/Medicaid details while focusing on empathetic customer service.

Ideal candidates reside in listed US states, have a high school diploma, and can work flexible shifts. This remote role offers growth opportunities and comprehensive benefits including medical, dental, PTO, and retirement match.

Qualifications

• Strong customer service and data entry skills.
• Analytical thinking, listening skills, and attention to detail.
• Ability to multi-task while navigating multiple screens.

Responsibilities

• Handle outbound calls in a courteous and efficient manner.
• Meet and maintain outbound calling goals and metrics.
• Document all outbound call attempts and results using available tools.
• Learn Medicare and Medicaid plans, their benefits and features.
• Assist with setting appointments and health assessments.
• Provide professional consumer experience with effective listening and communication.

Skills

Customer service

Data entry

English communication

Multitasking

Education

High school diploma or equivalent

Job description

Harte Hanks is seeking remote Healthcare Customer Representatives to provide support for our Healthcare clients from home. You will handle outbound calls, document activities, and learn Medicare/Medicaid details while focusing on empathetic customer service.

Ideal candidates reside in listed US states, have a high school diploma, and can work flexible shifts. This remote role offers growth opportunities and comprehensive benefits including medical, dental, PTO, and retirement match.