Remote Healthcare Customer Care Specialist

Harte Hanks; Elm (PA); Remote; USD 38.000 - 48.000; Vollzeit

Benefits dieser Stelle

100% Remote Work

Growth opportunities

Medical benefits

PTO

401k Company Match

Tuition Reimbursement

Zusammenfassung

Harte Hanks is hiring a Non-Licensed Healthcare Customer Representative to support inbound calls for healthcare clients. The role emphasizes empathy and strong communication in a remote setting.

Ideal candidates have solid customer service experience, data entry skills, and the ability to navigate multiple systems while delivering accurate information. Flexible shifts, including evenings and weekends, are required.

Qualifikationen

• Strong customer service and data entry skills.
• Analytical thinking, listening skills, and attention to detail.
• Ability to multi-task and navigate multiple interfaces while assisting end users.
• Comfortable with Medicare terminology and healthcare data.

Aufgaben

• Handle inbound calls courteously and efficiently.
• Meet and maintain inbound calling goals and metrics.
• Document all call attempts and results using available tools.
• Gain understanding of Medicare and Medicaid plans, benefits, and features.
• Assist with setting appointments, welcome calls, and health assessments.
• Provide professional consumer experience with strong listening and communication skills.

Kenntnisse

Customer service

Data entry

Analytical thinking

Active listening

Multi-tasking

English proficiency

Windows navigation

Ausbildung

High school diploma

Tools

Windows 11

USB headset

Jobbeschreibung

Harte Hanks is hiring a Non-Licensed Healthcare Customer Representative to support inbound calls for healthcare clients. The role emphasizes empathy and strong communication in a remote setting.

Ideal candidates have solid customer service experience, data entry skills, and the ability to navigate multiple systems while delivering accurate information. Flexible shifts, including evenings and weekends, are required.