Remote Healthcare Customer Care Specialist

Harte Hanks; New York (NY); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

100% Remote Work

Growth opportunities

Great benefits including Medical, PTO,

Tuition Reimbursement

Job summary

Harte Hanks is seeking a Non-Licensed Healthcare Customer Representative to provide remote support for healthcare clients. The role emphasizes empathy and helpfulness, handling inbound calls and documenting interactions.

You will learn Medicare/Medicaid plans and assist with appointments and health assessments while maintaining ethical standards. This is a fully remote position with growth opportunities and comprehensive benefits.

Qualifications

• Strong customer service and data entry skills.
• Analytical thinking and attention to detail.
• Ability to multi-task and navigate multiple windows.

Responsibilities

• Handle inbound calls courteously and efficiently.
• Meet inbound calling goals and metrics.
• Document all call attempts and results using available tools.
• Gain understanding of Medicare and Medicaid plans, benefits, and features.
• Assist with setting appointments and health assessments.
• Provide professional consumer experience with strong listening and communication skills.
• Maintain high ethical conduct.
• Collaborate with internal and external Consumer Customers.

Skills

Customer service

Data entry

English proficiency

Multitasking

Call center experience

Medical terminology

Education

High school diploma

Tools

Windows 11

Job description

Harte Hanks is seeking a Non-Licensed Healthcare Customer Representative to provide remote support for healthcare clients. The role emphasizes empathy and helpfulness, handling inbound calls and documenting interactions.

You will learn Medicare/Medicaid plans and assist with appointments and health assessments while maintaining ethical standards. This is a fully remote position with growth opportunities and comprehensive benefits.