Healthcare Data Support Specialist

Datavant; Austin (TX); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is hiring for a customer service-focused role supporting healthcare data collaboration. The position emphasizes timely information release responses, detailed documentation, and adherence to HIPAA guidelines.

Ideal candidates bring a high school diploma, professional communication, and experience with multi-line phone systems and MS-Office. Shifts are Mon-Fri 8:00am–4:30pm PST, with remote work options and a strong emphasis on accuracy and confidentiality.

Qualifications

• High school diploma or equivalent from an Accredited Institute recognized by the State Dept. of Education.
• Friendly, professional communication; good customer service skills.
• Experience with multi-line phone system; intermediate/advanced MS-Office; one year experience beneficial.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents.
• Ability to stay organized; strong attention to detail.

Responsibilities

• Answer and conduct business on the telephone with excellent Customer Service.
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in our software systems.
• Follow department/site processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Mon-Fri 8:00am-4:30pm PST.
• Maintain confidentiality by keeping all information within the role in the strictest confidence.
• Maintain professionalism and good rapport with co-workers and management.

Skills

Customer service

Multi-line phone

MS Office

Data entry

HIPAA compliance

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Job description

Datavant is hiring for a customer service-focused role supporting healthcare data collaboration. The position emphasizes timely information release responses, detailed documentation, and adherence to HIPAA guidelines.

Ideal candidates bring a high school diploma, professional communication, and experience with multi-line phone systems and MS-Office. Shifts are Mon-Fri 8:00am–4:30pm PST, with remote work options and a strong emphasis on accuracy and confidentiality.