Healthcare Data Support Specialist

Datavant; Austin (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant is hiring for a customer service role within its healthcare data platform team. The position involves handling calls, information release requests, and inquiries with HIPAA compliance and strict confidentiality.

You will document interactions in our systems, follow procedures, and maintain high productivity and quality standards. Candidates should have a high school diploma, experience with multi-line phones, and proficiency in MS-Office.

Qualifications

• High school diploma or equivalent.
• Friendly, professional manner of communication.
• Experience with multi-line phone system; computer proficiency with MS-Office.
• Experience in data entry, medical records, health care, insurance claims processing or proofreading/editing documents.
• Ability to stay organized with quick work pace; strong attention to detail.

Responsibilities

• Schedule and support an 8.5-hour shift between 8 a.m.–9 p.m. ET, including breaks and lunch.
• Answer and conduct business on the telephone with excellent customer service.
• Handle release of information related calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries via phone, email or written correspondence.
• Document calls, inquiries and resolutions in software systems; follow department procedures.
• Maintain confidentiality and professional rapport with colleagues and management.
• Meet productivity and quality assurance expectations; attend trainings as directed.
• Adhere to company policies and attend mandatory meetings; report attendance as scheduled.

Skills

Customer service

Communication

Organization

Attention to detail

Education

High school diploma

Tools

MS-Office

Job description

Datavant is hiring for a customer service role within its healthcare data platform team. The position involves handling calls, information release requests, and inquiries with HIPAA compliance and strict confidentiality.

You will document interactions in our systems, follow procedures, and maintain high productivity and quality standards. Candidates should have a high school diploma, experience with multi-line phones, and proficiency in MS-Office.