Healthcare Data Support Specialist

Datavant; Oregon; Ibrido; USD 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

Datavant is hiring for a customer service-focused role supporting healthcare data needs. You will manage a high-volume call flow, answer inquiries, and document interactions in our software system with accuracy and confidentiality.

The role requires a high school diploma, strong communication skills, and experience with multi-line phones and MS Office. Training includes HIPAA certification and ROI courses, with a pay range that reflects hourly compensation.

Competenze

• Minimum high school diploma (or equivalent) required.
• Strong customer service and communication skills.
• Experience with multi-line phone systems and basic computer applications.
• Knowledge of data entry and document handling is beneficial.
• Ability to stay organized and detail-oriented under pressure.
• Must pass HIPAA-related training and ROI certification.

Mansioni

• Schedule an 8.5-hour shift within 8 a.m.–9 p.m. ET as needed.
• Handle inbound/outbound calls with professional customer service.
• Respond to inquiries via phone, email, or written correspondence.
• Document calls and resolutions clearly in the system.
• Follow department procedures and maintain productivity and quality.
• Maintain confidentiality and professional rapport with staff and clients.
• Attend mandatory trainings and maintain regular attendance.
• Complete additional duties as assigned.

Conoscenze

Customer service

Phone system experience

MS Office proficiency

Attention to detail

Data entry

Formazione

High school diploma

Strumenti

MS Office

Descrizione del lavoro

Datavant is hiring for a customer service-focused role supporting healthcare data needs. You will manage a high-volume call flow, answer inquiries, and document interactions in our software system with accuracy and confidentiality.

The role requires a high school diploma, strong communication skills, and experience with multi-line phones and MS Office. Training includes HIPAA certification and ROI courses, with a pay range that reflects hourly compensation.